Departures
At the drop-off area on the departures level of your terminal (T2, T3, T4 or T5). Each terminal has its own map pin below.
LHR · London, United Kingdom
London Heathrow Airport (LHR) meeting point
There is no LuggAgent counter. Our staff meet you in person at the point below to collect or hand back your luggage.
Last confirmed 2025-04-05
- Staff hold a LuggAgent sign
- Bags photographed at send-out and delivery
- Exact point also in your confirmation email
- Live help on LINE and WhatsApp
Meeting points
The exact meeting point is confirmed in your booking confirmation email.
How to get there
- 1
Arriving: clear immigration and collect your bags. Departing: come to the terminal at your booked time.
- 2
Go to the floor and door or exit shown for your terminal above.
- 3
Look for our staff holding the LuggAgent sign.
- 4
Message us on LINE or WhatsApp with a photo of your luggage. We hand over in person and photograph your bags.