LuggAgent Privacy Policy

Effective Date: 2026.01.01 Last Updated: 2026.08.31

LuggAgent International Limited ("LuggAgent") values the privacy of your personal data and is committed to protecting it in accordance with applicable law.

The Company complies with the EU General Data Protection Regulation (GDPR), the U.S. California Consumer Privacy Act (CCPA), Japan's Act on the Protection of Personal Information (APPI), and the People's Republic of China's Personal Information Protection Law (PIPL), among other applicable regulations, to ensure the appropriate collection, use, processing, and protection of personal data.

This Privacy Policy explains how LuggAgent collects, uses, processes, and protects your personal data when you use our services.

By using this platform, you agree to the terms set out in this Privacy Policy. Please read it carefully.

1. Scope of This Policy

LuggAgent may update, revise, or amend this Policy from time to time. If a material change is made that may affect your rights, we will notify you by email or public notice and, where necessary, seek your renewed consent.

If you do not agree with this Policy or any subsequent amendment, please discontinue use of this platform and related services immediately.

2. Collection and Use of Personal Data

We may collect personal data relating to you in the course of your use of this platform. This data may include, but is not limited to:

• Name and contact information (phone number, email address)
• Pickup and delivery addresses, hotel name and address
• Service order information (e.g., service date, number of luggage items)
• Payment-related information (collected via our payment processor; see Article 5)
• Device information automatically collected by our systems (IP address, browser type, location data, etc.) If you choose not to provide required data, LuggAgent may be unable to provide certain services (e.g., creating an account or completing a booking).

3. Data Storage and Protection

Your personal data may be transmitted to LuggAgent's servers or to the servers of authorized third-party service providers. We take reasonable technical and organizational measures to ensure data security, including encrypted transmission, access controls, and secure backups.

Personal data will be retained only for as long as necessary to achieve the purpose for which it was collected, including to:

• Perform a contract or provide services
• Comply with legal, tax, or accounting requirements
• Handle disputes or legal claims When data is no longer needed, we will delete or anonymize it.

4. Purposes of Use

LuggAgent may use your personal data for the following purposes:

1. Fulfilling your booked service (luggage collection/delivery, notifications, and after-sales support)
2. Creating and maintaining your user account
3. Improving the platform experience and providing personalized content
4. Contacting you to provide assistance, offer promotions, or gather feedback (only with your consent)
5. Fulfilling legal or contractual obligations

5. Third-Party Data Sharing and Authorized Use

To fulfill your booked luggage delivery service and payment processing, LuggAgent may, to the extent necessary, share certain personal data with the following partners:

• Logistics Partner — Yamato Transport Co., Ltd. (Japan): Name, delivery address, and number of luggage items are provided for domestic and inter-regional luggage transport within Japan.
• Payment Processor — Stripe, Inc.: Your payment information (such as card details) is collected and processed directly by Stripe. LuggAgent does not itself store your full card details. Stripe is an internationally recognized payment service provider compliant with the PCI-DSS standard; its data processing is separately governed by Stripe's own privacy policy, which we encourage you to review. Such data is shared only for the purpose of fulfilling the Service, and all partners are required to comply with applicable personal data protection laws. LuggAgent will not sell, rent, or otherwise exchange your personal data for commercial purposes.

All data is transmitted and stored using secure encryption and is accessible only to authorized personnel. Where a data transfer involves provision of data from an overseas server (e.g., Hong Kong) to our logistics partner in Japan, we will assess and adopt appropriate protective measures in accordance with Japan's Act on the Protection of Personal Information (APPI) and its relevant guidelines. Whether such a transfer constitutes the "provision of personal data to a foreign third party" as defined under APPI depends on the specific circumstances and the latest interpretation of the competent authority; we will continue to seek professional legal advice to ensure our arrangements comply with applicable law.

LuggAgent is committed to complying with the requirements of GDPR, CCPA, APPI, and PIPL to ensure your data is appropriately protected during cross-border transfer and processing.

6. Cross-Border Data Transfer

Your personal data may be transferred to regions outside your place of residence (such as Hong Kong or Japan) to facilitate service fulfillment and technical support. We will ensure that cross-border transfers comply with international data protection standards and adopt the following safeguards:

• Execution of Standard Contractual Clauses (SCCs)
• Use of encryption and access control mechanisms
• Access limited to authorized partners bound by confidentiality obligations

7. Use of Cookies

To enhance the user experience, this platform may use cookies or similar technologies to record preferences and usage behavior. You may disable cookies at any time through your browser settings, though this may limit certain functionality. For further details, please refer to our Cookie Policy.

8. Your Rights

Subject to applicable law, you have the following rights:

• To access, correct, or delete your personal data
• To request restriction of, or object to, data processing
• To request a copy of your data or data portability (GDPR)
• To opt out of having your data used for marketing purposes (CCPA) If you have any questions, please contact LuggAgent at any time and we will respond as promptly as possible.

9. Protection of Minors

Given the nature of this platform's services (including online payment and airport/hotel collection and delivery), use of the Service requires an adult with legal capacity to act. Users under the age of 18 should use this platform and provide data only with the consent and accompaniment of a parent or guardian. By completing a booking and providing payment information, the user is deemed to represent and warrant that they are 18 years of age or older, or that they have obtained the consent of a parent or guardian; LuggAgent may rely on this representation as the basis for providing the Service, without requiring any additional form of confirmation.

LuggAgent does not knowingly collect personal data from minors without the consent described above. If we become aware of such a case, we will delete the relevant data as promptly as possible.

10. Data Processing Principles and Commitments

• LuggAgent processes personal data only to the extent necessary to provide the Service, and ensures that such collection, use, and retention comply with applicable law and the stated purposes.
• LuggAgent will not use personal data for purposes unrelated to those for which it was originally collected, nor will it provide data to unrelated third parties without the user's explicit consent.
• LuggAgent continuously improves its internal management systems and security measures to safeguard the security and integrity of personal data, ensuring appropriate protection when users use our luggage delivery and related services.

11. Contact Us

If you have any questions or complaints regarding this Privacy Policy, please contact:

📧 service@luggagent.com