Contact us
Questions about a booking, a change, or your luggage on the day? Message us on the channel you prefer.
Customer service
- Email: service@luggagent.com
- WhatsApp: +886 900 636 964
- LINE: lin.ee/x20Wxrv
- WeChat: LuggAgent行李特工
- Facebook: facebook.com/LuggAgent
- Instagram: @luggagent
WeChat has no link — search for the official account name in the app.
Help us answer faster
If your message is about an existing booking, please include:
- Your order code
- The email address you used to book
- What you'd like to change or ask, plus photos if it's about your luggage
You can check your booking status anytime on the tracking page with your email and order code.
Partnerships
Hotels, travel agencies and other businesses: write to collaboration@luggagent.com.
Before you write
Many questions — deadlines, airport meeting points, homestay check-in details, changes and cancellations — are answered in our FAQ and How it works.
Ways to reach us
- Collaboration collaboration@luggagent.com
- Customer Service service@luggagent.com
- Facebook www.facebook.com/LuggAgent/
- Instagram www.instagram.com/luggagent/
- WhatsApp wa.me/886900636964
- LINE lin.ee/x20Wxrv
- WeChat LuggAgent行李特工
Frequently asked questions
How do I change my booking?
Message our customer service with your order code and the email you booked with. Changes are free until 00:00 three days before your service date; after that we can't guarantee them, and a US$25 rush fee applies if we can accept the change.
How can I check where my luggage is?
Open the tracking page and enter your email and order code. We also email you when your luggage is collected and delivered.
Who do I contact about a business partnership?
Please email collaboration@luggagent.com.