MAD · Madrid, Spain
There is no LuggAgent counter. Our staff meet you in person at the point below to collect or hand back your luggage.
Last confirmed 2026-09-10
2F · Departures · Door 5
Terminal 1, 2nd floor (departures): outside Door 5, at the end of the platform. From arrivals Room 1: take the corridor on the right and the lift up one floor. From arrivals Room 2: head towards the exit and go right, take the escalator next to Door 13 up one floor, make a U-turn and walk straight to Door 5.
2F · Departures · Door 6
For Terminals 2 and 3: Terminal 2, 2nd floor (departures), outside Door 6. From arrivals: leave the baggage claim area, walk along the corridor to Door 17 and take the lift on the left up to the 2nd floor.
Top floor · Departures · Door 6
Terminal 4, top floor (departures): outside Door 6. From arrivals, take a lift up to the top floor (two floors up).
The exact meeting point is confirmed in your booking confirmation email.
Arriving: clear immigration and collect your bags. Departing: come to the terminal at your booked time.
Go to the floor and door or exit shown for your terminal above.
Look for our staff holding the LuggAgent sign.
Message us on LINE or WhatsApp with a photo of your luggage. We hand over in person and photograph your bags.