How to leave your luggage at the hotel for LuggAgent
Staying at a hotel with a front desk? You don't need to wait for our driver. Leave your bags at reception, show the staff the note below, and enjoy your day.
Note for hotel staff
Show this note to the front desk when you leave your luggage.
このお客様は LuggAgent（手荷物配送サービス）を予約されています。本日、LuggAgent のドライバーがお荷物を引き取りに伺います。ドライバーが来るまでお荷物をお預かりいただき、予約名または注文番号を提示したドライバーにお渡しください。ご不明な点は +886 900 636 964 または service@luggagent.com までご連絡ください。
This guest has booked LuggAgent, a luggage delivery service. A LuggAgent driver will come to collect the luggage today. Please keep the bags until the driver arrives and hand them to the driver who shows the guest's booking name or order code. If you have any questions, please contact +886 900 636 964 or service@luggagent.com.
這位房客已預訂 LuggAgent 行李特工的行李配送服務，今天會有 LuggAgent 司機前來收取行李。請先代為保管行李，並交給出示房客預訂姓名或訂單編號的司機。如有任何問題，請聯絡 +886 900 636 964 或 service@luggagent.com。
这位客人已预订 LuggAgent 行李特工的行李配送服务，今天会有 LuggAgent 司机前来取行李。请先代为保管行李，并交给出示客人预订姓名或订单编号的司机。如有任何问题，请联系 +886 900 636 964 或 service@luggagent.com。
이 고객님은 짐 배송 서비스 LuggAgent를 예약하셨습니다. 오늘 LuggAgent 기사가 짐을 가지러 방문합니다. 기사가 도착할 때까지 짐을 보관해 주시고, 고객님의 예약자 이름이나 주문 번호를 제시하는 기사에게 전달해 주세요. 문의 사항은 +886 900 636 964 또는 service@luggagent.com으로 연락해 주세요.
Step by step
- Bring your bags to the front desk by the send-out time you chose when booking (between 09:00 and 11:00).
- Tell the staff a LuggAgent driver will collect them today. If they're unsure, show them the note for hotel staff on this page.
- Keep the storage receipt the hotel gives you, and send our customer service a photo of your bags at the desk.
- That's it. The driver collects the bags later in the day as part of the route, and we email you once they've been collected.
What is a storage receipt?
When you leave luggage at a hotel counter, the staff usually give you a receipt or tag with details such as your name, room number and number of bags. Hotels use it to match the bags to the right guest. Take a photo of it and keep it — it helps if the hotel or our driver needs to confirm which bags are yours.
Before you leave the hotel
- Lock and label each bag, and keep passports, valuables and medicine with you.
- Check the number of bags matches your booking. Extra bags can be added — just message us.
- Delivering to another hotel? Your bags arrive by 18:00 or 21:00, depending on the option you chose.
If anything changes on the day, contact us on WhatsApp, LINE or by email at service@luggagent.com.
More guides
- Hotel to Hotel · Hotel to Airport · Airport to Hotel
- Airbnb & homestay delivery — homestays without a front desk work differently
- Airport meeting points · Luggage rules · FAQ
Frequently asked questions
Do I have to be at the hotel when the driver comes?
No. At hotels with a front desk, just leave your bags at reception by your send-out time and send us a photo. We'll email you once the driver has collected them.
What if the hotel doesn't know about LuggAgent?
Show the staff the note for hotel staff on this page. It explains that a LuggAgent driver will collect the bags and how to contact us.
My accommodation has no front desk. What should I do?
For Airbnbs, homestays and hotels without a front desk, our driver meets you in person at your send-out time. See the Airbnb & homestay delivery page for details.